This sure makes some thought provoking points. The most surprising thing that is frequently encountered are omitted or garbled phone numbers or lack of a second means of contact. A brief synopsis of the purpose of the call can really save time on a return call...but leave contact info please!
10 reasons why I may not return an agents call
I play by the rules. That means I know what the rules are.
I hear a lot of agents complain about agents that do not return their calls.Things are not always what they may appear to be.
There may be very good reasons for that. When I have several short sale listings on the MLS simultaneously, I’ve been known to spend 5-6 hours a day on the phone with agents. If you are a real estate agent or Broker then you know that is not a productive use of time.
I’ve taken extraordinary measures to provide all the information an agent needs to know to write an offer.
- There is always a lock box on my active listings
- All reports and disclosures are online prior to the listing going live on the MLS
- I level the playing field by providing detailed offer writing instructions. The instructions include offer deadline; when offers will be presented; and when agents will hear back from me regarding their offer
- I respond to all offers received confirming receipt
Yet I still get slammed with phone calls from many agents whose calls I do not return. In no particular order the following are 10 reasons why I may not return an agent’s call:
- You called to ask the sales price (confidential information) on a pending property - Please don’t waste my time – I play by the rules
- I could not understand a word you said – Really, I listened to the message 5 times.
- You did not leave a call back number – I am not a minder reader
- You failed to read the instructions in the MLS – See offer writing instructions here
- You asked me to help you out and tell you what price to offer - Read #1 … I play by the rules
- You failed to read the instructions in the MLS – Disclosures are located here.
- You asked me questions you need to ask your broker – Your broker is responsible for your training. My E&O insurance does not cover training agents outside my brokerage
- You accused me of not presenting your poorly written low-ball offer and double-ending the deal. As if that was not enough you proceeded to threaten to take action against me if I did not surrender to your demand to tell you who the buyer’s agent was – Go ahead, Make my day!
- You had your buyer client contact me directly because you are too busy – I will not accept bank statements and signed disclosures directly from your client – Have you heard of Agency
- You rambled on so long and never got to your point – I am running a business my time is valuable – please respect it.
I do respond to ALL emails – most of which are asking the same questions left in voice messages. This can be easily done while I am on hold with short sale lenders. I spend a lot of time on the phone with short sale lenders which is a productive us of my time.
When I present offers to the sellers I also present all the red flags that were raised by agents during the marketing process. We look for the highest and best offer. That does not mean the highest price wins the deal. It means the agent with the highest priced offer who followed instructions and clearly demonstrated they know their business wins the deal.
Kathleen Daniels, Broker-Owner of KD Realty, Short Sale Agent, Certified HAFA Specialist (CHS), Certified Distressed Property Expert (CDPE), Certified Short Sale Negotiator (CSSN), and REO Default Certified Professional (RDCPro), serving San Jose and surrounding San Jose Communities in Silicon Valley.